Runpay - Electronic payment system

I TRY TO REGISTER ON my.runpay.com, BUT THE SYSTEM SAYS THIS NUMBER IS ALREADY REGISTERED.

Most likely, when you made payments through RunPay payment terminals, the RunPayTND e-wallet was automatically created using your mobile phone number. Select the option "Password recovery", and you will receive a one-time password to log into your wallet on your phone.

I CHANGED MY PHONE NUMBER. HOW CAN I TRANSFER MONEY FROM AN OLD NUMBER TO A NEW?

You must perform the following steps:

- Create an electronic wallet on a new number
- Identify the newly created wallet at the main office of RunPay
- Send a request for balance transfer and wallet closure using the old phone number

HOW TO REMOVE CASH MONEY FROM RUNPAY ELECTRONIC WALLET?

If you have not yet identified the electronic wallet, you must go through the identification procedure. Contact one of the RunPay cash withdrawals. When withdrawing funds, you must have an original identity card and a mobile phone, through which a wallet is created and to which a security code will be transferred. When cashing, a fee is charged according to the tariffs.

I WANT TO PASS IDENTIFICATION. SHOULD I COME TO BISHKEK?

You do not need to come to the central office. You can go through the identification procedure at one of our offices or call Customer Service to request an identification in your city / village, and one of the RunPay representatives will go to the place where you are. You can also be identified on my.runpay.com

I LOST THE PHONE, DO I NEED TO LOCK THE ELECTRONIC WALLET?

Electronic wallets are an alternative to bank cards. If you lose your phone, immediately call Support and ask to block the electronic wallet.

I MADE ERROR PAYMENT ON myrunpay PORTAL, HOW CAN THIS BE CORRECTED?

If you made a mistake with the operator, the operation is irreversible. If you have an incorrect payment identification code, you need to contact the Support Service and provide the following information:
- The incorrect account that was paid
- The correct account that should be paid
- Provide a copy of the payment receipt

HOW CAN I FILL A RUNPAY TND WALLET?

You can fund your RunPay wallet through RunPay, WebMoney, bank transfer terminals and receive P2P transfers from another RunPay wallet.

AFTER WHAT TIME AFTER TOP-UP IS MONEY RECEIPT?

Operators receive information about your payment immediately, most operators immediately display this amount on your balance sheet. In the case of small (local) operators, your payment may be reflected in the operator's system a little later.

WHEN PAYING, I MAKED AN ERROR IN ENTERING DATA / ERROR BY THE OPERATOR. WHAT TO DO?

Save the receipt! Contact the RunPay customer support service by phone, email, or on the Facebook social network. In some cases, it is necessary to submit a statement at the central office or at one of the RunPay branches. The payment may be canceled:
- If the deadlines are met
- If the amount of the payment made or part of it was not used by the person whose data was entered incorrectly
- If the details differ by 1-3 characters

I MADE PAYMENT, RECEIVED A CHECK, BUT MONEY HAS NOT ACCEPTED TO THE ACCOUNT. WHAT TO DO?

Save the receipt! Check the paid services and your account number on the check. Contact RunPay support by phone, email or on Facebook social networks and provide all the details. The operator will check at what stage the transaction was blocked, and will help you return your money.

WHAT IS THE PRICE FOR CONNECTING TO THE RUNPAY SYSTEM?

Connection to the payment collection service varies depending on the company’s activities, the average bill and the number of customers. Payment for connection is paid only once and provides connection in 3 directions: on the online payment portal, on self-service terminals and on payment terminals with a cashier located in more than 2700 points across the country. A commission will be charged for each payment. Its size also depends on the type and turnover.

WHOM DOES THE COMMISSION FEE FOR PAYMENT?

Fee for collection of payments may be charged from the operator, from customers or may be combined. RunPay recommends that you charge a fee so that customers can pay with a 0% commission throughout the RunPay network.

WHAT WAYS CAN MY CUSTOMERS PAY FOR SERVICES?

RunPay payment system services several payment instruments - cash in payment terminals, wallets and electronic currencies (RunPayTND, WebMoney) for the payment portal my.runpay.com.

WHAT COVER IS THE RUNPAY PAYMENT SYSTEM?

RunPay is the largest payment system in Tunisia. The network of terminals includes more than 2700 payment units located both in large cities and in 90% of Tunisia's settlements. The online payment portal my.runpay.com also provides payment services throughout the country, as well as users in roaming.

FOR WHAT TIME CAN I RECEIVE MONEY PAID BY CLIENTS?

Depending on the volume of checks made through our payment system, funds are transferred from twice a week to once a month.

WHAT CONNECTION PROCEDURE?

Send a request online, by email, or by phone at 061114419. A specialist will offer one of the connection options: online (with direct access to your server and database) or in standalone mode (without access to your database, payment information will be sent by email). Fill out the form with the data that the client will enter for identification in your system, and you will be connected to the RunPay system within 3-14 business days.

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List of Frequently Asked Questions